ProctorU: Student Guide

Learn more about ProctorU

ProctorU is a service that monitors you while you are taking your exams online to ensure that no cheating takes place.  Using this service allows you the convenience of testing from home or in a private room at another location.  They are available 24/7, so you can take your test whenever it is most convenient for you.

ProctorU may be required by your instructor to proctor an exam for your class. Here you can find the ProctorU Resource Center for setting up your account and taking exams. You can also take a look at your ProctorU Privacy Rights before you begin using this product.

24/7 support is available in three ways:

  • Via LiveChat within your account. This is the best and quickest way to get support.
  • Via phone at 1.855.772.8678
  • Via email at

Steps to Take Before Exam Day

Create a ProctorU account

In your eLearn course, click on the Evaluation tab. Choose ProctorU from the drop down menu. A new window will open asking if you have a ProctorU account. Choose No if you have never had a ProctorU account. Since this window is linked to eLearn, your school, name and username will be auto-filled in the form. Follow the on screen prompts to create your account.

  • Create a new password following the guidelines on the page.
  • Confirm your password. (Write down your username and password for future reference.)
  • Choose the "(GMT - 06:00) US/Central" time zone even if you are living/visiting in a different time zone.
  • Choose "United States" as the country even if you are living/visiting in a different country.
  • Read and agree to the Terms of Service
  • Verify that you are not a robot
  • Click Create Account

You will receive an email from ProctorU to confirm your account. The account is typically created in a few hours, but it may take up to 48 hours for your account to be created. 

Browser and Extension Download

Check Your Equipment

Use the Testing Your Equipment page to ensure your device settings are configured properly.

Schedule a Time for Your Exam

  • Schedule a time for your exam by using the ProctorU link in the Evaluation tab in your course, or at ProctorU.
    • Select your Term and Exam you are taking or search by instructor
    • Choose the date and time you would like to take the exam and click Schedule.
    • IMPORTANT: Make your appointment early - more than 72 hours in advance.  If you schedule your test with less than 72 hours notice you will have to PAY A FEE for Premium Service. 
    • When scheduling your exam, please account for anywhere from 5 to 15 minutes to complete the startup procedures in addition to the time you’ll spend in your exam. This is the time it takes to verify your identity, secure your environment, and get you into your exam. The startup process does not reduce the time you are allowed in your exam. Your exam timer does not start until you are actually in your exam.

Steps to Take on Exam Day

Before Logging In

  1. Have a government-issued I.D. ready and be located in a private, well-lit room with no one else around you.
  2. Have your eLearn password and any passwords for a third-party website available to log in to your account.
  3. Clear your workspace from all materials except those allowed by your instructor.
  4. Close all third-party programs not used for your exam and unplug any secondary monitors.
  5. Remove any non-religious head coverings.
  6. Make sure you have downloaded the ProctorU extension for your browser.

During the Exam Session

  1. Log in to your ProctorU account 2-3 minutes before your scheduled appointment and click Start Session when the countdown timer reaches 0:00:00.
  2. If you did not download the ProctorU extension, you will be prompted to download it and be guided through a series of equipment checks.
  3. If you experience any problems, use the live chat tool to resolve the issue. You may also call ProctorU support at  855-772-8678. Note: the chat feature is the fastest and preferred method of communication with ProctorU.
  4. You will take a photo of yourself as well as your I.D. for identity verification purposes.
  5. You will be prompted to download and run a LogMeIn Rescue applet file that will bring up a chat box allowing you to text with your proctor.  If prompted, be sure to click "open" or "allow" to give the file permission to run.  When the chat box says "waiting," it means that you are in the queue waiting for the proctor.  TIP: If your status shows "waiting," do not re-download the applet file as that will put you back at the end of the queue.
  6. The proctor will greet you and confirm your identity and review exam rules with you.
  7. The proctor will ask to take remote control of your mouse and keyboard to make sure no unpermitted programs are running.
  8. The proctor will ask you to show the four walls of your room as well as your desk space via your webcam and make sure you cell phone is out of reach.
  9. The proctor will direct you into your exam to unlock your exam with the password provided by your instructor.
  10. The proctor will release control of your computer and you will begin your exam.
  11. Your webcam view and your screen will be recorded through the duration of your exam.
  12. Contact the proctor through the chat box when you are finished and they will watch you submit your exam. 

Steps to Complete After Finishing the Exam

  1. If you choose, delete the ProctorU Extension.
  • Once the LogMeInRescue (LMI) chatbox is closed, ProctorU no longer has remote access to your computer, and the download should remove itself automatically. You can check this by viewing your Downloads folder. Each live proctoring session requires a new LMI download file.  In order for ProctorU to  proctor another live exam, you will need to download LogMeInRescue again. 
  • To uninstall the ProctorU extension, right-click the extension or add-on (the blue owl icon) in your browser bar and select the option to remove it.  
  1. If required by your instructor, submit your notes, scratch work, any resources, etc. to the dropbox for your instructor to review.

Frequently Asked Questions

Q: Do I have to pay for an exam?
A: The method of payment depends on the agreement that ProctorU has with each individual institution. There are typically three payment options to choose from at the institution level:

  1. The institution requires test-takers to pay for each exam.
  2. The institution covers the full cost of each exam, including potential extra scheduling fees.
  3. The institution covers the base fee but requires test-takers to pay for any premium scheduling fees.

At this time Volunteer State has chosen option 3.  The institution will cover the base fee for testing.  However, if you schedule your exam less than 72 hours from exam time, you will have to pay the premium fee.

Q: Can a student or military ID work in lieu of a driver’s license or passport?
A: Yes, a student or military ID will be acceptable as long as the institution allows it.

Q: Can I take my exam in a private room of a library or office?
A: Yes, a test-taker may test in a private room of a library or office as long as they are the only person in the room.

Q: Do you give access codes or discounts?
A: At this time, ProctorU does not give access codes or discounts. However, some institutions will buy access codes and distribute them to their test-takers.

Q: Why does it say that I have connection issues when I have full bars?
A: A test-taker’s connection may indeed be at full strength, but their maximum bandwidth capability may not meet ProctorU’s minimum requirements. You can find those here.

Not Supported by ProctorU

At this time ProctorU does not support the following;

  1. Google Chromebooks (supported for automated proctoring)
  2. Android tablets (Nexus 7, etc.)
  3. iOS tablets (iPad, iPad mini, etc.)
  4. Linux operating systems
  5. Microsoft Windows 10 in S mode
  6. Microsoft Surface RT

Click here to Check your Equipment

Note: ProctorU will not proctor computers running within virtual machines. If you are running within a virtual machine when you connect, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.


Article ID: 116816
Wed 9/23/20 3:12 PM
Wed 3/31/21 10:58 AM