ProctorU: Student Guide

Learn more about ProctorU

ProctorU may be required by your instructor to proctor an exam for your class. Here you can find the ProctorU Resource Center for setting up your account and taking exams. You can also take a look at your ProctorU Privacy Rights before you begin using this product.

24/7 support is available in three ways:

  • Via LiveChat within your account. This is the best and quickest way to get support.
  • Via phone at 1.855.772.8678
  • Via email at support@proctoru.com

Steps to Take Before Exam Day

  1. You need to create a ProctorU account well before you need to take an exam.
  2. Schedule your exams as soon as possible so you get a time that works well for your schedule and fits within your exam window. You need to schedule more than 72 hours ahead of time.
  3. We strongly recommend that you test your equipment prior to exam day by visiting this link or clicking the “Test Your Equipment” button within their ProctorU account.
    • If any equipment does not pass, you will need to click the LiveChat feature to connect with a support representative to resolve the issues prior to exam day.
    • Make sure you are testing equipment in a similar environment that you will be testing in (time of day, location, bandwidth usage, etc.)
  4. It is always a good idea for you to reboot your computer prior to testing.
  5. It is important that you have enough bandwidth available during an exam. Other people on your network streaming videos or using excessive bandwidth can impact the testing experience.
  6. Review the equipment and technology requirements here.

Steps to Take on Exam Day

All test-takers have to go through a start-up process. This start-up process does NOT deduct from your time allotted to take the exam. The exam timer does not begin until the start-up process is completed. As part of that process, you will take the following steps:

  1. You will need to be in a well-lit, private and quiet area that is free from interruption.
  2. You will have to download the latest version of Google Chrome or Mozilla Firefox Browser and install the most updated version of the ProctorU extension located here (Chrome) or here (Firefox).
  3. You will need to enable your microphone and camera.
  4. You will have to close all unpermitted applications and programs other than the web browser that will be used for taking the exam.
  5. You will need to have a photo ID or passport ready.

Depending on your instructors settings, you may also be prompted to download and install LogMeIn Rescue. If this program is not running, a test-taker will not be connected to ProctorU and will not be able to test.

Not Supported by ProctorU

At this time the do not support the following;

  1. Google Chromebooks (supported for automated proctoring)
  2. Android tablets (Nexus 7, etc.)
  3. iOS tablets (iPad, iPad mini, etc.)
  4. Linux operating systems
  5. Microsoft Windows 10 in S mode
  6. Microsoft Surface RT

Note: They will not proctor computers running within virtual machines. If you are running within a virtual machine when you connect, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.

Note: They do not support development previews, beta builds, or release candidates of any operating system unless specified.

Details

Article ID: 116816
Created
Wed 9/23/20 3:12 PM
Modified
Thu 9/24/20 11:04 AM