How to Resolve a Student Appearing as External in Teams

This article will help resolve the issue of when a student's account shows up as an "External" account even though they were signed in properly.

Take these steps when a student's account shows up as an "External" account even though they were signed in properly.

Note: When a student's account shows up as an "External" account this causes the student to not be able and use extra features of the Teams app/web application.

Steps: 

1. Ask the student to open the Teams desktop client.

 

• If they cannot, then have them use the Teams web client.

 

2. Create a personal chat with the student.
   • Go to the New Message square.

 

• Type their name next to "To:" 

 

• "Type a message" and send.

3. Send an invitation to the student over Teams in the created private chat using the + and “Schedule meeting”.

 

4. Ask if the student has a new profile sign in that is related to an "External" or "Vol State" account.
   • If there is a second profile that is marked as "External", then remove that profile.
5. The issue should now be resolved.

Contact the IT Help Desk at (615) 230-3302 if you continue to need assistance.