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If you receive a document or PDF from an international sender you may find that they have used the International Standard (A4) instead of the North American Standard Letter.
The slight difference can make a difference between being able to complete your print job or not.
- A4: The international equivalent to U.S. Letter size, measuring 210 x 297 mm (8.27 x 11.7 inches).
- North American Standard: U.S. Letter (LTR) size, measuring 8.5 x 11 inches.
Steps to print PDF's using the North American Standard instead of A4:
- Deselect the Choose paper source by PDF page size in order to print to Letter (8.5 x 11)
- If not, when the printer job is released at the copier it will fail to print and at the copier.
- You will need to either Cancel the job or hit OK to print to the alternate paper size selected at the device.
- Once you confirm that you have selected LTR, for the U.S. Letter size measuring 8.5 x 11 inches, you can select OK to start printing.
For more assistance you can contact the IT Help Desk during standard Hours of Operation or Submit a Help Ticket.