MFA Issue

Service Description

Multi-Factor Authentication (MFA) is an enhanced security feature for accessing your Vol State email, OneDrive, Zoom, and other College applications.

Once MFA has been enabled on your user account and you have completed these steps in the How do I set up Multi-Factor Authentication (MFA)? KB article, you will begin receiving a prompt when accessing your Vol State e-mail, OneDrive, Zoom, and other College applications.

The college strongly recommends using the Microsoft Authenticator app due to its ease of use, which you can download from your device's app store.

Standard Features

Standard Service Features include:

  • Request to report an MFA issue with your user account.

Roles and Responsibilities


User Responsibilities:

  • Request this service to report an MFA issue with your user account.
  • Respond to any requests by Vol State IT regarding the MFA issue with your user account.

Vol State IT Responsibilities:

  • Vol State IT will troubleshoot your MFA issue.
  • Vol State IT will communicate the status of your MFA issue. 

How to Request     

Click the Request Service button and complete the request form.

Service Audience 

Faculty, Staff, and Students.

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service. 

Institutional Policies

Policy on the Use of Information Technology Resources 

Request Service


Service ID: 52421
Fri 9/2/22 3:36 PM
Wed 9/28/22 10:56 AM