Why am I unable to attach files in Outlook Web App (OWA)/Webmail?

Most modern and updated browsers like Firefox and Chrome support attachment of files, directory pop-ups and other functionality in Outlook Web App (OWA)/Webmail.

Other browsers, such as Opera no longer support the showModalDialog function that Outlook Web App (OWA) relies on for attaching files

Web Browser OWA Comparison Chart

  1. In order to successfully open attachments received in OWA/Webmail, you are encouraged to use Firefox, Chrome or Edge.
  2. You must log in through https://mail.volstate.edu. Bookmark this site for easy future access.
  3. You must select the This is a private computer radio button is selected before logging in with your Vol State username and password. 

Screenshot of OWA - This is a private computer - Radio Button

Using these steps should allow you to open, download, and upload attachments.

For additional assistance with Vol State email, please contact the Vol State IT Help Desk.


Article ID: 59274
Sat 8/4/18 8:45 AM
Fri 7/19/19 1:06 PM