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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://volstate.teamdynamix.com/TDClient/1994/Portal/KB/ArticleDet?ID=56990">https://volstate.teamdynamix.com/TDClient/1994/Portal/KB/ArticleDet?ID=56990</a><br /><br />Cisco Call Center Tutorials<br /><br />Browse our Cisco call center tutorials for assistance with using the Cisco Agent and Cisco Supervisor Call Center software.