How to Use NetSupport School

Starting a Class in Net-support School 

Step 1: Open Net-support School Software

1. Launch the NetSupport School Tutor Console on the Instructor Workstation.

2. When the program starts, it will prompt you to select how you’d like to use NetSupport School. Choose "Provide Access to the Full Suite of Features in the Classroom."

A picture of a prompt in NetSupport that reads "Select how you would like to use NetSupport School,." There are three options to choose from, and they are as follows from left-to-right: "Provide access to the full suite of features in the classroom," then "All of the primary features used in the classroom," and "A focused set of classroom features to get you started."

3. On the "Welcome to NetSupport School" screen, select "Start" to continue.

4. Avoid selecting "Classroom" or "Network."

5. To skip this screen in future sessions, un-check the box next to "Show this screen when NetSupport starts."

A picture of a prompt in NetSupport School, it reads: "Thank you for purchasing NetSupport School Version V15.01. Use these options to deploy NetSupport School to your classroom or network," then there are two option boxes, "Classroom," or "Network," below those two options is a checked-box that says "Show this screen when NetSupport starts," and a box that says "Start."

 

Step 2: Selecting the Room Entry (SRBXXX)

1. In the New Class window, locate the entry labeled "SRBXXX," where "XXX" represents your room number.

2. If this entry is visible, select it to begin the class. This will connect to all student computers associated with the room.

A picture of the "New Class" prompt in NetSupport.

 

Step 3: Adding a Room Manually (if SRBXXX is not listed)

1. If the SRBXXX entry is not available, click the "New" button.

2. Select the "Browse Mode" option.

A showing the Select Startup Mode" prompt in NetSupport which allows the user to choose from four modes. They are as follows from top-to-bottom: "Room Mode," "PC Mode," "User Mode," and "Browse Mode."

3. In the text box, type "SRBXXX" (replacing XXX with your room number).

4. Select "OK" to confirm and begin the class. This will connect to all student computers associated with the room. 

A picture of NetSupport showing all of the computers connected to the room.

 

2. Setting up Restricted and Approved Websites 

Understanding Restricted and Approved Websites 

Restricted Websites: A list of websites students are prohibited from accessing during the class. All other websites not on this list will be accessible. 

Approved Websites: A list of websites students are allowed to access during the class, blocking all others. 

Creating and Applying Restricted and Approved Websites 

1. In the main interface, select the "Internet Control" tab, which appears as a globe icon on the left-hand panel of the screen.

2. Select the "Plus (+) button" to add a website.

NOTE: Both the Approved Websites and Restricted Websites sections have a "Plus (+) button" above the display box.

A picture of the "Add Website" button in NetSupport.

3. In the pop-up box, enter the website URL (e.g., google.com) and provide a description.

A picture of NetSupport, showing someone adding "google.com" as an approved website.

4. Select "OK" to save the site. (The Keywords field can be ignored.) 

Enabling Web Blocking 

Web blocking must be manually enabled before it takes effect. Options for web control are located in the top bar of NetSupport under Web Access: 

Unrestricted: Students can access any website.

Approved Only: Students can access only websites on the Approved list.

Blocked Only: Students cannot access websites on the Restricted list.

Restrict All: Students are blocked from all websites.

Note: These web control settings apply only to selected computers. To apply a setting to all computers at once, use "Ctrl + A" to select all. 

3. Additional Notes and Tips 

Monitoring Student Activity: Once the class is active, you can monitor student screens in real time to ensure compliance and observe activity.

Adjusting Lists During Class: You can modify Blacklists or Whitelists on the go if new sites need to be added or removed.

Ending a Class: To close the session, disconnect from all students by selecting the button at the very bottom right of the screen displaying the class name, then select "End Class." This releases student devices from restrictions and monitoring.

Print Article