How to: Submit a Ticket in TeamDynamix (TDX)

The fastest method to receive help is to submit a ticket using our Service Catalog.

Please follow the steps below for how to submit a ticket in TeamDynamix.

  1. Login to the Vol State TeamDynamix Portal to view all services that are provided.
  2. Click on Services in top ribbon to view our Service Catalog.

TDX Services

  1. Locate and click the Category that is most relevant to your request
     TDX Service Catalog Categories
  2. Click on the Service that you need (i.e. Adobe Portal Access Request or Hardware Issue)

    Technology Support Services
  • On the selected Service page you will find a brief summary and any related Knowledge Base Articles.
     
  1. Click the red Request Service button on the right and fill in the details of your request.

Service Catalog Request Service Button

  1. Service Requests are customized to fit the needed information for the request.
  • Mandatory fields will have an asterisk next to them.

Screenshot of a form with fields for request, account/department, title, and device name.

  1. When ready, at the bottom of the page, click the red Submit button
    TDX Submit Button

 

 

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