How to: Search the Knowledge Base

The Vol State IT Help Desk provides customer service and technical support for Vol State employees and students. 

The fastest method to receive help is to submit a ticket using our Service Catalog or searching our extensive Knowledge Base.

Knowledge Base articles and Service Catalog requests are available 24/7.

How to: Search the Vol State Website

How to: Search the Client Portal

How to: Search the Knowledge Base Only

How to: Search the Knowledge Base Catalog

How to: Search the Vol State Website

1. Go to the Vol State Website.
2. Select the hamburger icon. 

3. Search by keyword.

4. KB Articles are included in your Search Results.

How to: Search the Client Portal

1. Go to the Vol State TeamDynamix Homepage.
2. Click in the Search the client portal box in the top right of the page by Sign In.

3. ​​​​​​Type your keyword search into the Search the client portal box.
   • Select the Magnifying Glass or hit Enter.
4. View the Service Catalog or Knowledge Base Articles that best matches your search.

How to: Search the Knowledge Base Only

1. Go to the Vol State TeamDynamix Homepage, and click on Knowledge Base in the blue ribbon.
2. Once Knowledge Base is selected, Search will now appear below it in the gray ribbon.
3. Click on Search and type what you want to search in the Search field and select Enter. You may also specifically search a Category

How to: Search the Knowledge Base Catalog

1. Go to the Vol State TeamDynamix Homepage, and click on Knowledge Base in the blue ribbon.
2. The Knowledge Base is grouped into Categories and their related Articles.
3. Locate and click the Category that is most relevant to your question

• From within the Category Click on the Article that best matches your question

You will be taken to that Article's page where you will be given an in-depth explanation of that topic and any related Knowledge Base Articles.