Cengage Support
Call: 800-354-9706
Online: Submit a Support Ticket
Search for Help: Cengage FAQ's
Cengage Training Resources
Who should faculty call?
Learning Consultant
(general information, textbook/product requests, first go-to if in need)
Mandi Gaskin
(615) 319-8223
mandi.gaskin@cengage.com
Social Science, Business
Customer Success Manager
(integration questions, training, implementation)
Taylor Frommeyer
(859) 657-4602
taylor.frommeyer@cengage.com
Digital Solutions Specialist
(how to, changing settings)
*students should NOT reach out to the Digital Solution Specialist
Danielle Dornbusch
(859) 657-4602
danielle.dornbusch@cengage.com
District Manager
David Mayes
(865) 385-4024
david.mayes@cengage.com
Connecting eLearn and Cengage
This 2:40 min video demonstrates connecting eLearn with Cengage using a course key. Check your instructor only module for the course key you should use. If you don't have one in your instructor only module, check with your department chair.
Aplia
How-to Videos: Aplia Video Training
Here are links to some key videos:
CNOWv2
How-to Videos: CNOWv2 Video Training
Here are links to some key videos:
MindTap
Firefox and Chrome are recommended browsers, use the MindTap System Check to ensure your device is ready to use MindTap.
How-to Videos: MindTap Video Training
Here are links to some key videos:
SAM
How-to Videos: SAM Video Training
Here are links to some key videos:
WebAssign
How-to Videos: WebAssign Video Training
Here are links to some key videos: