How do I troubleshoot logging into the My Vol State Portal?

Directions on how to troubleshoot logging in to the Vol State portal to access email, eLearn, records, registration, and other important services offered through Vol State.

(Make sure you are following the standard directions from the article "How to log into My Vol State student portal" before troubleshooting.)

Incorrect User Name / Password Error

Make sure you are entering your Vol State Email address.

• If John Smith's user name is jsmith01, then John Smith's e-mail address is jsmith01@volstate.edu.

I Do Not Know My Password/Passphrase

When updating your password in Classlink through "Set/Reset Password"...

the passwords must be a minimum of 16 characters, a maximum of 256 characters, and MUST NOT contain ANY part of your name, username, or V number.

Passwords must contain characters from at least three of the following four categories:

• English uppercase alphabet characters (A-Z)
• English lowercase alphabet characters (a-z)
• Base 10 digits (0-9)
• Non-alphanumeric characters

In addition to these requirements, passwords/passphrases should never be shared, written down, or e-mailed to others. Users cannot reuse any of their previous ten passwords.

See more information through the article "Tips for creating a secure password/passphrases."

There is an Issue With Your Account error

If "There Is an Issue With Your Account error" comes up when you try to change your password try a completely different password as this usually means you are using part of your:

• Full Name
• User Name
• V number

See more information through the article "Tips for creating a secure password/passphrases."

You are receiving the error "Your Account is not connected"

If the message "Your Account is not connected" comes up when you try to log into Microsoft Login through the My Vol State Portal link, then it is likely that you already logged in with a personal or work Microsoft Account that is not associated with your Vol State account.

You need to:

• Log out of that account and clear your Internet cache.

or...

• You will need to use a different browser than the one you are currently using.
  • See also "How to Open an Incognito/Private Window".

For Additional Assistance:

Contact the IT Help Desk at...

Phone: (615) 230-3302

Walk-in: Thigpen Library, 202