Email Issue

Service Description

All faculty and staff and current students are issued a Vol State email account, typically firstname.lastname@volstate.edu for faculty and staff and username@volstate.edu for students. Click the Request Service button and complete the request form in order to report any problems sending or receiving messages with a Vol State email account.

Standard Features

Standard Service Features include:

  • Troubleshoot why an email is not being sent from or delivered to a Vol State email account.

Roles and Responsibilities

User Responsibilities:

  • Provide the email address of the account experiencing the problem
  • Provide a description of the issue

Vol State IT Responsibilities:

  • Vol State IT will troubleshoot & triage the issue
  • Vol State IT will communicate the status of the request to the user as needed.

How to Request     

Click the Request Service button and complete the request form.

Service Audience 

Faculty & Staff & Current Students

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service. 

Institutional Policies

Policy on the Use of Information Technology Resources 

 
Request Service

Details

30933
Created
Wed 10/10/18 12:22 PM
Modified
Tue 3/17/20 5:58 PM