How to Log In Using an Alternative Multi-Factor Authentication (MFA) Method

You will need to have already setup backup MFA through your Microsoft Security Info before proceeding.

• If you have not, please review the KB Article "How can I change my MFA Settings?".

1. When asked to authenticate, click on Sign in another way.

2. Select at least one of the other two different MFA authentication methods other than "Approve a request on my Microsoft Authenticator app".

• "Use a verification code from my mobile app"
  • You can use a One Time Code from the Microsoft Authenticator App when you do not have Cell Phone Data available.
    1. You will be prompted for the code.
    2. Open the Microsoft Authenticator App from your Cell Phone.
    3. Click on Volunteer State Community College with your email listed.
    4. You will see a One Time Password Code listed that updates every 30 seconds. 
    5. Type that number in and you will be able to log in to the service you are trying to access.  
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