Troubleshooting Chromebook Wi-Fi Connectivity Issues

Many Chromebooks appear to utilize Wi-Fi adapters that are not certified by the Wi-Fi Alliance. The non-certified Wi-Fi adapters MAY NOT connect to Wi-Fi Enterprise Networks (ex. VSCC or VSCC Guest) due to security issues. 

Step 1: Turn on Wi-Fi

  1. Perform a "hard" reset, please first unplug the Chromebook if it's plugged into the power charger. Then, hold the refresh key (⟳) and just tap the power key once. Then, you can immediately let go of both keys. This will restart the Chromebook.
  2. Click your account photo
  3. Click No Network Note: If you see "Connected to" and the VSCC Wi-Fi network name, your Chromebook is already connected to Wi-Fi.
  4. To turn on Wi-Fi, click the switch
  5. Your Chromebook will automatically look for available networks and show them to you in a list.

Step 2: Connect to the network

  1. Click Settings 
  2. Under "Network" click Add connection>Add Wi-Fi>Advanced.
  3. Select the "VSCC" Wi-Fi connection.
  4. Configure the below settings:
  • Security: EAP
  • EAP Method: PEAP
  • EAP Phase 2 authentication: Automatic
  • Server CA Certificate: Do not check
  • Subject match:
  • Subject alternate name match: Leave this box blank
  • Domain suffix match: Leave this box blank
  • User Certificate: None installed
  • Identity: Your Vol State username (ex. jdoe1)
  • Password: Your Vol State password (same password you use to login to the MyVolState portal )
  • Anonymous identity: Leave this box blank

  • Check the Save identity and password box
  • Do not check the Allow other users of this device to use this network box
  • Click Connect


If you need additional assistance, please contact the Vol State I.T. Help Desk at 615-230-3302 (or extension 3302 from an on-campus phone) or you may visit in person.

The Vol State IT Help Desk is located upstairs in the Thigpen Library in Room 202. 



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Article ID: 62322
Fri 9/14/18 11:12 AM
Wed 6/21/23 3:45 PM

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