Need technology help? You are in the right place...

Starting at the Vol State IT Website and you will find...

• The IT Phish Bowl
• How to Request Service
• The Vol State IT Help Desk - Hours of Operation and other Support Information
• Standard hours during the Fall and Spring semesters at the IT Help Desk
  • Monday through Thursday 8 AM to 6 PM
  • Friday 8 AM to 4:30 PM
  • Saturday 9 AM to 2 PM (Remote contact only)

Call the IT Help Desk from any on-campus phone at extension 3302.

If calling from an off-campus phone, please dial (615) 230-3302.

Contact the IT Help Desk if you...

• Need to change your password, get your username, or request routine IT assistance.
  • Check out the KB article "I'm faculty/staff. How do I change my password and get my username?".
• Have an emergency computer problem that is stopping a class or office production work?
• Have a critical classroom or conference room AV problem that is an emergency and is stopping a class?
• Need to request something that is not an emergency? 
  • Head over to the Service Catalog to submit a service request at any time.
• Have a question about campus technology? 
  • Head over to the Knowledge Base to browse through articles at any time.
    • You will find how-to guides, training resources, troubleshooting information, common questions, information about ongoing problems and more.

Not finding what you are looking for? 

• Click inside the "Search the client portal" box at the top-right and perform a quick search.
• Click on the globe to the left of the search box to limit your search to just the Knowledge Base or Service Catalog.
• Check out all of the articles under the New Faculty & Staff category.