How do I setup Multi-Factor Authentication (MFA)?

MFA (Multi-Factor Authentication) is a system that provides an important layer of security to prevent cybercriminals from gaining access to your private, confidential information stored in your e-mail, files, and computers by requiring a request to use your account to be sent to the Microsoft Authenticator app. 

For security reasons, starting on October 2, 2026, SMS (text messages) and voice-calls will no longer be permitted as options for usable Two-Factor Authentication (2FA) or Multi-Factor Authentication (MFA) within the Vol State environment. This is in preparation of Microsoft retiring its own SMS and voice-call MFA delivery on February 1, 2027. 

The Microsoft Authenticator app (iOS & Android) is recommended as the modern alternative for authentication.

Microsoft Authenticator App

1. Start by logging in to My Vol State and you will be prompted to set up your MFA.
   
2. On the second window, you will need to select:
   1. Mobile app
   2. Under How do you want to use the mobile app, select Receive notifications for verification.
   3. 
3. Download and install Microsoft Authenticator App on your phone. 
4. Click Set up and open the Microsoft Authenticator App from your phone to scan the QR code.
   
5. Open the Microsoft Authenticator App and select the + (plus) icon in the upper-right corner. 
   1. Select Work or school account
      
6.  Click on Scan QR Code and point your phone's camera at the QR code shown in Step 4 on the screen of your computer.
7. Once scanned you are ready to use the Authenticator App you will be prompted to click Next on the screen shown in step 4.
8. You will be sent a test authentication in which you will need to click Approve on your cell phone.
9. You will be taken to an Additional Security Verification option to enter your cell phone number as a recovery method.
10. You should then be taken to the website you were attempting to access.
11. IMPORTANT NOTE: You may choose to turn off the App Lock setting on the Microsoft Authenticator App that is on your phone.  Go to Settings (3 vertical lines in top left) then click Settings. Scroll down till you see App Lock and slide the dot to mark it unchecked (gray).  Now you will not be asked to unlock your phone after each authentication.

Still Need Help?

If you're experiencing a technical problem with MFA, help is only a ticket or phone call away. 

Contact the IT Help Desk at (615) 230-3302, visit Thigpen 202, or put in a ticket.

If you're unable to submit a ticket, you can also email the IT Help Desk for help with your MFA issue.