How to Fix the Need Password or E-mail Not Loading Error in Outlook

Question

How do I fix the Need Password error in Outlook? I'm not receiving e-mails either.

Resolution

  1. Click on the Start button.Start button
  2. Click on the Settings.Settings
  3. Click on Accounts.

Windows Settings screen showing various options, with 'Accounts' highlighted in red.

  1. Select Access work or school.

Screenshot of a settings menu with an option labeled 'Access work or school' highlighted in red.

  1. Click on your Vol State account, and click Disconnect.

A Microsoft account login interface with a 'Disconnect' button highlighted in red.

 

  1. Open Outlook, and verify that the error message is gone.

 

Note: If this issue still occurs, please submit a ticket, or call the IT Help Desk at (615) 230-3302.
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