Number matching is a key security upgrade to traditional second factor notifications in Authenticator.
*Beginning May 8, 2023, number matching is enabled for all Authenticator push notifications.
As relevant services deploy, users worldwide who are enabled for Authenticator push notifications will begin to see number matching in their approval requests. Users can be enabled for Authenticator push notifications either in the Authentication methods policy or the legacy multifactor authentication policy if Notifications through mobile app is enabled.
Multifactor Authentication
When a user responds to an MFA push notification using Authenticator, they'll be presented with a number. They need to type that number into the app to complete the approval.
To stay up to date on this topic you can click here for updates and FAQ's like:
Can I opt out of number matching?
No, users can't opt out of number matching in Authenticator push notifications.
Is Apple Watch supported for Authenticator?
In the Authenticator release in January 2023 for iOS, there is no companion app for watchOS due to it being incompatible with Authenticator security features. You can't install or use Authenticator on Apple Watch. We therefore recommend that you delete Authenticator from your Apple Watch, and sign in with Authenticator on another device.
Still Need Help?
If you're experiencing a technical problem with MFA, help is only a ticket or phone call away.
Contact the IT Help Desk at 615-230-3302, visit them in Thigpen 202, or put in a ticket.
If you're unable to submit a ticket, you can also email us for help with your MFA issue.