Technology Support

Find answers to questions related to using and purchasing hardware and software

Categories (5)

Web Support Form

To make a request to the Web team in the Office of Information Technology regarding the volstate.edu website, report any issues you experience, content updates, event changes, and suggestions for improvement, follow these steps:

1) Go to the webpage which needs updating/correcting on volstate.edu

2) Click on "Webmaster" in the footer

3) Fill out the web support form

Windows

Find answers to questions related to PCs on campus.

Mac

Find answers to questions related to Macs on campus.

ID Card Printing System

Information on how to use our current ID Card Printing System

Device Management

Device management related topics.

Articles (21)

Pinned Article Microsoft Teams Meeting Training: Basic

Poses the questions of "What is Teams and Teams Meeting?", "Why are Teams Meetings Important?", "Where do I find Teams and Teams Meetings?", "What do teams meetings controls look like?", and "How do I find out more?".

Accessing Support Resources Within Microsoft Applications

Various Microsoft applications have a feature that allows the end user to get quick access to assistance via shortcuts to specific features and documentation. This article explains how to take advantage of these features.

How do I locate the asset tag on my computer?

Learn how to locate the device name of your campus computer.

How to Clear the Cookies and Cache on a Windows PC

Learn how to clear your browser history and cache.

How to Disable S Mode in Windows 10/11

S Mode in Windows 10/11 is a locked-down version of the Windows Operating System. This can prevent the user from installing applications that they may need to run for their classes. This article provides resources to swap out of S Mode.

How to find and setup password for Verizon Jetpack

How to locate Verizon Wireless Orbic JetPack WiFi password.

How to Resolve a Student Appearing as External in Teams

This article will help resolve the issue of when a student's account shows up as an "External" account even though they were signed in properly.

How to Run a Virus & Threat Scan on Windows 10 & 11

The Virus & threat protection feature in Windows Defender detects malware and removes them. You can manually perform this scan by following these instructions.

How to set up Monitors, Keyboards, and Mice to a Laptop

This article will walk a user through steps on setting up external keyboards, computer mice and displays.

How to Use the Fujitsu ScanSnap SV600

Instructions for using the Fujitsu ScanSnap SV600 overhead scanner located in the Thigpen Library computer lab.

Rochelle Center Projector & Screen Instructions

Instructions on operating the Rochelle Center projector & screen.

Tech Terms to Know

Check out our Tech Terms to Know for a quick rundown of terms like D2L, V Number, Vol State Zoom Portal, etc.