How do I troubleshoot logging into My Vol State Student Portal?

NOTE: When logging please make sure you are following the standard directions before troubleshooting.


Incorrect User Name / Password Error

  • Make sure you are entering your Vol State Email address. 
Note: Vol State e-mail address is your Vol State user For example, John Smith's user name is jsmith01, so his Vol State e-mail address is If you don't know your user name, then follow the Don't Know User Name / Password instructions below.

Don't Know User Name / Password

  • On the My Vol State page click on the Set/Reset Password green box; the password reset option on the Microsoft login page will not work with our Vol State account.
Note: This link will ask you for your first and last name, V number, and date of birth. If you don't know your V number contact the Records Office at (615) 230-3466.

There Is an Issue With Your Account error

  • If that message comes up when you try to change your password, then that usually means that you are using part of your full name, user name or V number in the password. If that's the case, then inform the user that the password cannot contain any of that information and try a completely different password that meets our requirements.

You are receiving the error "Your Account is not connected"

  • If that message comes up when you try to log into Microsoft Login through My Vol State link it is most likely due to you already logged in with a personal or work Microsoft Account that is not associated with Vol State.  You can either log out of that account and clear your Internet cache or you will need to use a different browser than the one you are currently using.

If you are unable to resolve your login issues with these steps you can contact the IT Help Desk.

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Article ID: 140301
Tue 12/21/21 11:18 AM
Wed 6/21/23 3:27 PM

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